Refund and Return Policy

 

Order Changes, Cancellations, and Shipping Upgrades:

To alter, cancel, or upgrade shipping an order you must email contact@shopenvyusa.com within 2 hours of the order being placed. Changes, cancellations, and shipping upgrades can only be completed during our standard customer service hours (Monday - Friday 8:00 AM - 4:00 PM)  A change, cancellation, or shipping upgrade request received after the 2 hour window, or outside customer service hours, cannot be guaranteed and may still ship out per our shipping guidelines.

Sales/Promotions

  • All Sale Items and Promotions are Final. No Returns on Sale Items or Promotions. 
  • The term "Final Sale" means an item can not be returned or exchanged
  • Please note due to sanitary reasons, the following items are not eligible for return/refund: undergarments, exfoliator gloves, applicator mitts, body brush, or any product that is classified as a personal care item. There will be no exceptions on these items. 

      Defects or Damaged Items:

      • Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: contact@shopenvyusa.com
      • All defects and issues must be notified via email within that 3 day window, and must include order number and clear images of the issue.

      • Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned, if eligible.

      • We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

        Returns:

        • Eligible Returns will be issued a refund in the form of in-store credit.
        • Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. 
        • Please allow up to 3-5 business days to process your return once we receive it.
        • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
        • Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.

          Exchanges:

          • Exchanges are only for the same item. We can't guarantee an exchange will be possible in all situations. 
          • Exchanges must be made within 15 days of the original purchase date.
          • The item you return must meet all of the return guidelines listed above.
          • Please contact customer service at contact@shopenvyusa.com. Please provide the order # for faster service and add Exchange in the subject line.
          • Ship your return item back. Once we receive the return item (please allow 3-5 business days for processing), we will ship out your new item.
          • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.

            To ship back your order: 

            • Being that we always offer free shipping to you on orders over $30, we do not provide free return shipping. 

            • Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended. 

            • Include your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include information for each order. 

            Please send your returns to:

            ENVY Warehouse

            1416 S Main St. Ste 220-2031

            Adrian, MI 49221

            Each item is photographed to it's very best to display accurate colors. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.

            Effective as of October 20, 2020